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Returns & Refunds
Returns & Refunds
At Dongguan Xinyang Sporting Goods Co., Ltd., we are committed to ensuring that our customers are satisfied with their purchases. If you are not fully satisfied with your product, please review our return and refund policy below.
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- Condition: Items must be unused, in their original condition, and in the original packaging.
- Timeframe: Returns must be initiated within [Insert Number] days of receiving the product.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Certain items, including custom or personalized orders, may not be eligible for returns. Please check with our customer service team if you have questions about specific products.
2. Non-Returnable Items
We do not accept returns for certain items, including but not limited to:
- Custom-made or personalized products
- Discounted or final sale items
- Items that have been used or damaged by the customer
3. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at [Customer Service Email] or call us at [Customer Service Phone Number] to request a return authorization.
- Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
- Return Shipping: You are responsible for covering the cost of return shipping unless the item was received damaged or defective. We recommend using a trackable shipping method to ensure that the item is safely returned to us.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- Approved Refunds: Refunds for approved returns will be processed within [Insert Number] business days to your original payment method. Processing times may vary depending on your bank or payment provider.
- Partial Refunds: In certain cases, only partial refunds may be issued for items that show signs of use or damage by the customer.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact our customer service team.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within [Insert Number] days of receiving the item. We will provide instructions on how to return the item and receive a replacement or refund.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Dongguan Xinyang Sporting Goods Co., Ltd.
Address: 1319 Zhongzheng Building, No.82 Dongmen Middle Road, Changan Town, Dongguan City, Guangdong Province
Email: mxysports@gmail.com
Phone:+86-13267261491
Dongguan Xinyang Sporting Goods Co., Ltd.
Address: 1319 Zhongzheng Building, No.82 Dongmen Middle Road, Changan Town, Dongguan City, Guangdong Province
Email: mxysports@gmail.com
Phone:+86-13267261491
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